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Operations Manager, International Gaming in Dublin, Ireland, Ireland

The Stars Group

Role Overview/Purpose:

Reporting to the Snr Commercial Manager, the Operations Manager will be responsible for smooth day-to-day running of the online international gaming platforms (Casino, Poker, Bingo, Exchange Games, across 8 markets), including monitoring of player activity, risk management, managing technical issues and outages, support commercial analysis and solving customer problems.

Key Responsibilities:
•Responsible for all the operational aspects of the International Gaming products, ensuring they run smoothly and are operational 24/7. Managing technical issues and bugs with the IT and development teams and communicating the progress of these items to key stakeholders. •Responsible for advising on the best way to implement the promotional proposition to maximise the capability of the gaming platforms and achieve the desired commercial objectives. •Ensuring that risk is minimised by managing staking limits, bonus template/contexts, and ensuring promotions are configured correctly. Promote automation and continuous improvements. •Understand the different markets regulations and the roadmap for delivery of new products; support the rollout of new gaming product / features, leading in first person on user acceptance testing; train the team on upcoming changes to make sure they know how to run new products/ features. •Be the internal expert on international gaming front-end and back-end platforms, acting as an internal centre of expertise for the rest of the team. •Support new games launches. •Acting as an escalation point for all CS queries. •Ad hoc reporting and analysis.

Behavioural Competencies: •Open minded and thriving with uncertainty. The International business is constantly evolving and the initiatives will need to evolve along with it; opportunities will arise on a daily basis, and the ability to proactively act, and timely react to changes in the business landscape, are crucial for this role. •Awareness of: the regulation/compliance/product/cultural differences across the markets served and the importance to offer a gaming experience which is properly localised and relevant to customers. •Can-do, hands-on attitude; proactively exploring new approaches on how to best leverage the platforms capabilities. •Excellent communication and stakeholder management skills; keen interest in supporting other team members performance, driving improvements throughout the team.

Education & Experience: •A strong knowledge of Casino games, betting and the nitty-gritty details of operating a casino. •Highly skilled in MS suite including Outlook, Excel & PowerPoint, knowledge of SQL is desirable. •Fluency in English essential, knowledge of a further foreign language (Spanish, Italian, Romanian, Portuguese) is highly desirable •Demonstrable knowledge and interest in the real money gambling landscape •3rd level degree education level

What happens next?

If youre what were looking for, next up will be a phone interview. And if that goes well, well meet you for a face-to-face interview.

The Group

Betfair International is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: <email address removed>.

Please note we cannot accept general applications; this inbox is just for providing support to those who need it.

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