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Airbnb Safety Specialist - English in Cork-Campus One, Ireland

Voxpro



Description and Requirements

Airbnb - Safety Specialist               

This is a unique opportunity to join Voxpro - powered by TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesnt necessarily depend on your education or your previous experience, and this is what we love about Voxpro - powered by TELUS International. At Voxpro - powered by TELUS International we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting our talent and encouraging our employees to grow and succeed .

The trust and safety teams mission is to mitigate the impact of bad actors on the Airbnb platform through sophisticated behavioral analysis, external data, and intelligent user education.

As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety team.

Skills and Experience Required:

  • Customer Service - Operational Beauty is one of Voxpro - powered by TELUS Internationals core values and it will resonate with you, making you attentive, empathetic, caring, friendly, and a helpful team member, who supports external clients via phone, and email as well as being an asset to the  internal colleagues. Always aiming to ensure the safety of the users by reacting and educating them on how to maintain security and safety while using Airbnb responsibly

  • Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to ensure the safety of customers. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care

  • Adaptability - as part of your role, you will maintain a professional attitude in high stress situations. Actively listen to users and colleagues, refraining from judgement and being able to adapt your communication style to different situations and cases

  • Resilience - you will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure

  • Communication  - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for communicating complex and sometimes challenging messages to both hosts and guests. Confident and articulate to work on the phone as well as written communication.

You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve...

Min Requirements for externals:

  • Fluency in English

  • Previous customer support experience is an advantage

  • Comfortable working with computers and phones 

  • Ability to work with multiple systems and the ability to learn and adapt to new technologies

  • Strong understanding of e-commerce and related user issues

  • Previous experience of conflict resolution and conflict management is a distinct advantage

  • Confidentiality and adherence to data protection

  • Adherence to workflows and policies




Additional Job Description

Airbnb - Safety Specialist               

This is a unique opportunity to join Voxpro - powered by TELUS International and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences.

 You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesnt necessarily depend on your education or your previous experience, and this is what we love about Voxpro - powered by TELUS International. At Voxpro - powered by TELUS International we can offer a promising career with lots of opportunities to progress within the company. We believe in supporting our talent and encouraging our employees to grow and succeed .

The trust and safety teams mission is to mitigate the impact of bad actors on the Airbnb platform through sophisticated behavioral analysis, external data, and intelligent user education.

As a trust and safety specialist you will be working closely in partnership with the current Airbnb Trust & Safety team.

Skills and Experience Required:

  • Customer Service - Operational Beauty is one of Voxpro - powered by TELUS Internationals core values and it will resonate with you, making you attentive, empathetic, caring, friendly, and a helpful team member, who supports external clients via phone, and email as well as being an asset to the  internal colleagues. Always aiming to ensure the safety of the users by reacting and educating them on how to maintain security and safety while using Airbnb responsibly

  • Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to ensure the safety of customers. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care

  • Adaptability - as part of your role, you will maintain a professional attitude in high stress situations. Actively listen to users and colleagues, refraining from judgement and being able to adapt your communication style to different situations and cases

  • Resilience - you will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure; there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure

  • Communication  - You will be able to communicate effectively and efficiently with all Airbnb users who are seeking your help or advice. Your communications skills are critical for communicating complex and sometimes challenging messages to both hosts and guests. Confident and articulate to work on the phone as well as written communication.

You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best everyday to achieve...

Min Requirements for externals:

  • Fluency in English

  • Previous customer support experience is an advantage

  • Comfortable working with computers and phones 

  • Ability to work with multiple systems and the ability to learn and adapt to new technologies

  • Strong understanding of e-commerce and related user issues

  • Previous experience of conflict resolution and conflict management is a distinct advantage

  • Confidentiality and adherence to data protection

  • Adherence to workflows and policies




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