Technical Support Dublin - Night Shift Work - 4 days on 3 days off in Dublin, Ireland

Voxpro

This is a fantastic opportunity for super talented people to join an exceptional team. As a member of this team you are going to provide AWESOME support and assistance to customers in our client’s community by phone and email. You will be an ambassador of their brand and the first point of contact for their customers.

As we will be supporting our Canadian market the hours of operation for this role are from 2pm – 2am, you would work 10.5 hour long shifts with 4 days on and 3 days off a week.

There will also be an additional shift premium of 15% added for any hours worked between 10pm to 2am.This is a full time permanent role based in our Dublin office.

Responsibilities

  • Ensure all customers are provided with a high standard of support while setting the bar to WOW and delivering an excellent experience.
  • Provide exceptional support within company standards.
  • Be a first point of contact to handle customer queries.
  • Help to achieve team targets and objectives.
  • Maintain open channels of communication.
  • Follow support process and standards with spirit of thinking out of the box.
  • Monitor and control numerous concurrent tasks.
  • Share learning’s via consultation with internal team specialists.
  • Achieve the highest levels of customer support.
  • Perform within adherence parameters.
  • Support, resolve and close customer issues in timely manner.

Skills

Essential:

  • Must be available and flexible to work night shifts from 2.00pm to 2.00am across the week (shift work may be available)
  • Native level written and verbal communication skills in English.
  • Buses are provided on the later shift but this covers the ring of the M50 for people living outside of this space you will need your own transportation. Anyone who drives for that shift parking can be expensed.
  • A customer support oriented attitude, with a knack for helping others.
  • Team player with strong problem solving and conflict management skills.
  • Good reasoning and analytical skills.
  • Friendly proactive attitude and great communicator in challenging situations.
  • Good multi-tasking and typing skills (30 WPM+).
  • Good understanding of Microsoft Windows® and Microsoft Office® or equivalents.
  • Ability to think out of the box to amaze players and teammates.

Desirable:

  • Previous work experience in customer support or a similar role.
  • 1 to 2 years of previous experience in an office environment using business tools preferred

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--