Junior Travel Network Support - French speaker in Kraków, Lesser Poland, Poland

Sabre Polska Sp. z o.o.

Travel Network Product Support - Junior - French speaker

TEAM:

Every day we assist Travel Agencies around the world to solve issues related to the Sabre GDS and Sabre Red 360. We analyze problems, recommend solutions to Travel Agents, and collaborate with internal teams and airlines directly. We do this for partners all over the world! Product Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global, multicultural team. You will provide our clients (travel agents) with awesome customer service and will play a key part in building long-lasting relationships with them. This includes responding to their inquiries, analyzing problems using diagnostic tools, and recommending solutions to customer application questions. We provide technical support for Sabre Products via phone, callback, chat, and email.

Great place to work. Great place to grow!

For fresh graduates and those with years of experience.

For people interested in technology and for those with expertise in tourism.

We provide multi-skilled, multilingual, cross-functional support to our business partners.

Required experience and skills:

Professional fluency in written and spoken English

Professional fluency in written and spoken skills in French

Ability to analyze and identify key problems and make decisions to solve issues

Excellent interpersonal and teamwork skills

Ability to provide customer support using available contact channels: phone, email, chat

Excellent computer skills Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued

Ability to extend knowledge in the area of new technologies

GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued

Why it is worth working with us?

• profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport) equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud)

• no dress code, multicultural and international environment

• recommend your friends and get a very attractive referral bonus

• explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud)

• use your car or bike to get to the office and enjoy free of charge parking lot for employees

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