Holiday Guide - English & Spanish in Albufeira, Portugal

Manpower Ireland

Love Home Swap is one of the world's major home exchange groups. A leading light within the sharing economy sector - and described by Conde Nast Traveler as 'Airbnb for grown-ups' - Love Home Swap has been helping thousands of people around the world enjoy better holidays through the power of sharing for over seven years.

Love Home Swap is entering an exciting next stage of international growth after its recent acquisition by the RCI Exchanges group, a worldwide leader in vacation exchange and part of the Wyndham Destinations family of brands.

What's the opportunity?
As a key member of our lively Contact Centre team, you'll be responsible for managing a pipeline of new and existing customers from all around the world, sharing your enthusiasm for home swapping, alternative accommodation and the sharing economy. It's a fast-paced target-driven role, with a mix of outbound sales, email and online channels, which is vital for the growth of the business as a whole.

What's the role?
Outbound Sales focus, with the potential for some Customer Service responsibilities as the role progresses, the role is varied;

Customer Retention
Sell our portfolio of membership and trip-based products to existing members who are in the process of renewing, upgrading or requiring additional services that Love Home Swap can provide

New Business
Sell a portfolio of membership products to a new customer base around the world, who've registered their interest in the Love Home Swap platform

Customer Service
Provide high-touch customer service to our members via a range of inbound and outbound channels

Who are we looking for?

* Ideally a minimum of 1-2 years' experience in working within a target driven / telesales / inside sales team
* A strong desire to succeed in a commercially focused and fun working environment
* Experience in delivering and exceeding against set KPI's
* Extremely organized, possessing the ability to juggle a multitude of different activities at once
* Manage an accurate sales pipeline and forecasting
* Articulate with faultless communication in English language, both written and verbally
* Spanish language skills are highly desirable

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