Responsible Gaming Analyst in Malta

Nordic Jobs Worldwide Recruitment Agency

One of our leading iGaming client in Malta are now looking for a Responsible Gaming Analyst!

What will you be doing?

We are looking for an RG analyst who will be responsible for safeguarding our players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation. You will:

  • Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal polices and procedures in relation to additional checks, self-exclusion and account blocking
  • Monitor escalated player registrations to prevent and avoid underage gambling
  • Monitor escalated self-excluded players to assess risk and refund eligible players
  • Monitor and review follow-up case reports on a daily, weekly and monthly basis
  • Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
  • Adopt a solution-focused approach to assist vulnerable players
  • Recommend changes and/or amendments to Responsible Gaming operational activities and processes
  • Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required

Who are you?

  • You have a few years experience working in the field of Responsible Gaming
  • You are an empathic individual with an ability to listen effectively and understand others
  • You have a keen willingness to learn and strive to improve business operations whilst prioritising player protection
  • A team player with a positive mindset and a flexible approach
  • You are an analytical thinker with excellent attention to detail
  • A keen interest in the psychology of addiction, regulatory and compliance knowledge
  • You enjoy working in a fast-paced, dynamic environment

What we offer:

Apart from our vibrant and sunny offices, and rock-star teams here is what we offer you:

  • Competitive salary
  • Annual fitness allowance
  • Daily fresh fruit
  • Breakfast Wednesdays
  • Private Health insurance
  • Quarterly company and team events
  • VIP tickets to many local events and festivals showcasing world class DJ’s
  • Learning and development benefit
  • Corporate VIP discount scheme
  • Transport home for those working a late shift
  • Relocation Package (1 way ticket to Malta + 2 weeks accommodation)

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