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Customer Service Advisor (Dutch speakers) in Athens, Grecia, Greece

Webhelp Spain

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage.

We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Role Overview

Resolving customer queries/ concerns/ enquires regarding Adidas products. Using multi-channels to converse with the customer. Be able to cross and upsell additional Adidas products
Agents need to have a professional approach, building rapport and driving first call resolution.

Responsibilities:

  • Handling calls from customers who have ordered or bought an Adidas product/s
  • 40% of calls will come from customers who have ordered via e-commerce channels
  • Resolving concerns/queries regarding deliveries, returns, refunds
  • Handling calls from customers calling various stores and supporting on queries regarding product availability
  • Assisting with ‘click and collect’ orders
  • Ensures timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels
  • Establishes the customers’ needs to diagnose and resolve problems
  • Participate in ‘Commercial Conversation’ – be able to cross and upsell products against required targets
  • Ability to converse with the customer via multichannels (voice, email, social media)

Requirements:

  • At least 1-year experience in a service environment/customer facing role
  • Experience in cross and upsell – (proven experience in a sales-oriented environment would be an advantage)
  • Native/Fluent in Dutch
  • Good level of English (B2)
  • Good computer skills (experience with any CRM tools is an advantage)
  • Strong focus on customer needs and understanding of how customers can behave
  • Able to balance a customer-oriented and a results-driven approach
  • Strong communication, problem solving and active listening skills
  • Strong written skills
  • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Knowledge of sports industry and E-Com environment is an advantage
  • Advantageous of the applicant has a passion for Adidas as a brand, likes sports or participates in sports themselves and or likes Adidas as a fashion brand

The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment

Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact centre which offers a wide range of support to users throughout the World. Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!

Application procedure:

After the assessment of applications, we will contact the candidates who meet the profile’s requirements to arrange an interview at our premises.

Non-Discrimination:

WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.

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