Customer Escalations and Execution Specialist (11 month contract) in Cork, Allegheny County, United States

Apple

DESCRIPTION/RESPONSIBILITIES:

Job Summary:

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job… Just be prepared to dream big.

In this exciting and dynamic role, you’ll act as the route to market interface for our internal customers. This means you’ll have excellent day-to-day visibility with all levels of operations management within Apple, as well as within your own team.

Project management skills are a must-have: we’re looking for someone who’s got a proven track record of taking initiative in the identification and resolution of process improvements, and someone who is comfortable sharing their knowledge and feedback with a broad audience. You will represent our team in project teams, and create executive comms for senior management.

Analytical ability is also key in this role - you’ll work with sets of data to identify trends and issues within the transportation business, and then use your skills as a presenter to share your findings back with the business. You’ll also help us to get out in front of issues before they arise, and be a key contributor to our philosophy of continuous change and improvement.

If you love telling a story with data and managing a diverse series of relationships, then this could be your dream job. We’d love to hear from you!

Key Qualifications:

  • You have excellent time management skills, and the ability to work in a highly ambiguous and deliverable-focused environment, multi-task and adapt to changing priorities and deadlines.
  • You are results-orientated & customer focused, including a willingness to take on additional responsibilities when required to meet the goal • You’re a great teammate who works effectively with others, but can also demonstrate your own initiative when required to work independently.
  • You have deep experience leading cross-functional relationships with external customers, and internal partners.
  • You have a proven ability to use data to drive decision-making and process improvement.
  • You are comfortable, confident and articulate when communicating to various levels of the organisation

Description:

Be the primary point of contact for route to market teams (Online, Retail, Reseller & AppleCare) for troubleshooting queries related to transportation and supply chain exceptions.

Collaborate closely with Apple’s internal supply chain transportation teams, as well as external business partners, to own and deliver a fast, effective resolution process for shipment exceptions Maintain a continuous focus on robust controls & monitoring systems to ensure excellence in execution Seek out continuous improvement opportunities for all Supply Chain processes, working with other departments to influence & implement change Support the identification & elimination of manual touch points, streamline & automate mandatory transactional activity

Education:

Masters/Bachelors degree in a relevant discipline, or applicants with 3-5 years relevant experience will also be considered.

You need a high level of proficiency with Microsoft Excel, including analytical, modelling and data management skills.

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